How can I track my order?
- You can use 17 Track to track the status of your order. Enter your tracking number in the box and you will know where your order is.
- Enter the tracking number found in the order confirmation email or in your account.
- You will see current shipping information about the status of your order.
We want to make sure you are satisfied with your order and our services. If you have any questions or concerns, please contact us so we can assist you.
Why is my tracking not working?
Please allow up to 24 hours for us to update your tracking information. This is typically the time it takes for the shipping courier to capture your order after it reaches the shipping facility from our warehouse.
Although your order may be "shipped," sometimes online tracking may not update until 24 hours later. We appreciate your patience.
Can I refuse to accept the package?
No, it's better not. If you insist on refusing it, we will deduct the freight we sent plus the freight for return, which is very expensive. Therefore, we suggest you receive the parcel first and then contact us for return.
